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How do I create an account?

  • Click or tap the “Login” button in the upper right corner of your screen.
  • Click or tap the “Create account” text in the bottom center part of your screen.
  • Create your account automatically by clicking or tapping Facebook, Google, or Amazon or create it manually by filling out “First Name, Last Name, Email, and Password” text boxes.
  • Check box if you want to subscribe to our newsletter for news and sales then hit “create”.

How do I use my rewards points?

  • Click or tap the “Login” button in the upper right corner of your screen.
  • Click or tap the “Rewards” purple tap in the bottom right corner of your screen.
  • Choose which reward perk you want to use and click or tap the “Redeem” button on the right side of the reward perk you want to use.
  • Confirm or deny this action by clicking or tapping the green check mark or red x.
  • After selecting the green check mark, the reward perk will move to the bottom of the list. Click or tap the “Copy” button to save the coupon code associated with your reward.
  • Fill your cart and click or tap the “Checkout” button.
  • On the right side of your screen under your items, there is a “Gift card or discount code” text box. Paste the code you copied into this box and click or tap the “Apply” button.
  • Complete the rest of your order as you normally would.


What are your hours?

Figments hours of operation are 9-6 Monday-Friday. Call or email us during these hours and we’ll do our best to respond quickly.

What are appointments?

Appointments are fully digital and free. Setup a time for a Zoom call with us to discuss questions or curiosities about our products or website and see them on screen. You don’t have to turn on your camera if you would prefer not to.

How do appointments work?

Appointments are what you make them! Schedule your appointment by filling out the form and telling us what you would like to accomplish - like buying a gift for a friend or learning how to make a cup of tea. Show up for your Zoom appointment through the link that is emailed to you and we will show you products and process in real time.

How do I start a return?

To initiate a return send an email to with your order number, what items you want to return and why, and any applicable photos (if there’s damages).

Can I add items to an order I placed?

If the order hasn’t been processed, we can still add items to it. Just send an email or call and we will do our best to accommodate your needs.